insurance claims process

Impact and malicious damage claims

1. Claim form to be obtained and completed with full particulars surrounding the claim and executed.
2. IMPORTANT DETAILS: Full details of responsible person/s including current address, phone numbers and registration details if available.
3. At least 1 quotation to be attached for repair of resultant damage. (insurer will obtain 2nd quote if required)
4. Police link – crime report number.
5. Send claim to strata management group and the insurance department will lodge with broker/insurer.

Water damage & storm claims

1. Claim form to be obtained and completed with full particulars surrounding the claim and executed.
2. IMPORTANT DETAILS: Ensure a tax invoice identifying cause of water entry and confirmation that it has been rectified is attached to the claim.
3. Attach 1 quotation for repair of resultant damage. (insurer will obtain 2nd quote if required).
4. Send claim to strata management group and the insurance department will lodge with broker/insurer.

Glass claims

1. If broken glass is a safety/security concern please arrange for the replacement immediately.
2. Claim form to be obtained and completed with full particulars surrounding the claim and executed.
3. IMPORTANT DETAILS: Confirm the exact location of the broken glass and the number of panels broken.
4. IMPORTANT DETAILS: State whether the unit/lot is owner occupied or tenanted – if the damage was caused by tenant/visitor (whether it was accidental or not) the insurer will require full details of the responsible parties including current address and phone number if available.
5. IMPORTANT DETAILS: Ensure a tax invoice identifying the repairs and expense has been attached to the claim.
6. Send claim to strata management group and the insurance department will lodge with broker/insurer.

Fire & accidental damage claims

1. Claim form to be obtained and completed with full particulars surrounding the claim and executed.
2. IMPORTANT DETAILS: Full details of responsible person/s including current address, phone numbers if available.
3. Attach 1 quotation for repair of resultant damage. (insurer will obtain 2nd quote if required).
4. Send claim to strata management group and the insurance department will lodge with broker/insurer.

Fusion & machinery breakdown claims

1. Fusion claim form completed with full particulars surrounding the claim and executed.
2. IMPORTANT DETAILS: tax invoice or quotation for repairs.
3. IMPORTANT DETAILS: Obtain a report from the repairer confirming the issues surrounding the claim.
4. IMPORTANT DETAILS: Ensure invoices, reports and or quotations stipulate the size of the damaged motor (in Kilowatts).
5. Send claim to strata management group and the insurance department will lodge with insurer.

Large claims or assessor appointed claims

1. Notify strata management group by telephone or email of issue.
2. IMPORTANT INFORMATION: Ensure notification includes particulars of loss and supply all contact details of occupier, unit owner and/or caretaker / facilities manager.
3. Strata management group will notify the insurer and will confirm if a claim form needs to be completed.
4. The insurer will advise if an assessor is required to be appointed.
5. The assessor will contact strata management group with an update and contact details of direct point of contact.
6. Strata management group will update the body corporate owner with an update of their claim thus far and provide the assessors contact details.