Impact and malicious damage claims
- Claim form to be completed with full particulars surrounding the claim and executed. Please note: a claim form can be completed online or requested from your body corporate manager.
- IMPORTANT DETAILS: Full details of responsible person/s including current address, phone numbers and registration details if available.
- IMPORTANT DETAILS: Police link – crime report number.
- ATTACH: At least one (1) quotation to be provided for repair of resultant damage. Please note: the Insurer will obtain a comparison quote if required.
- Send or submit claim paper to Strata Management Group for lodging with the broker/insurer.
Water damage & storm claims
- Claim form completed with full particulars surrounding the claim and executed. Please note: a claim form can be completed online or requested from your body corporate manager.
- IMPORTANT DETAILS / ATTACH: Tax invoice identifying cause of water entry and confirmation that it has been rectified.
- ATTACH: At least one (1) quotation to be provided for repair of resultant damage. Please note: the Insurer will obtain a comparison quote if required.
- Send or submit claim paper to Strata Management Group for lodging with the broker/insurer.
Glass claims
- If broken glass is a safety/security concern it is advisable to arrange for the replacement immediately.
- Claim form completed with full particulars surrounding the claim and executed. Please note: a claim form can be completed online or requested from your body corporate manager.
- IMPORTANT DETAILS: Confirm the exact location of the broken glass and the number of panels broken.
- IMPORTANT DETAILS: State whether the unit/lot is owner occupied or tenanted – if the damage was caused by tenant/visitor (whether it was accidental or not) the insurer will require full details of the responsible parties including current address and phone number if available.
- ATTACH: Tax invoice identifying the repairs and expense completed (if relevant) or at least one (1) quotation for the required repairs. Please note: the Insurer will obtain a comparison quote if required.
- Send or submit claim paper to Strata Management Group for lodging with the broker/insurer.
Fire & accidental damage claims
- Claim form completed with full particulars surrounding the claim and executed. Please note: a claim form can be completed online or requested from your body corporate manager.
- IMPORTANT DETAILS: Full details of responsible person/s including current address, phone numbers if available.
- ATTACH: Tax invoice identifying the repairs and expense completed (if relevant) or at least one (1) quotation for the required repairs. Please note: the Insurer will obtain a comparison quote if required.
- Send or submit claim paper to Strata Management Group for lodging with the broker/insurer.
Fusion & machinery breakdown claims
- Claim form completed with full particulars surrounding the claim and executed. Please note: a fusion claim form can be completed online or requested from your body corporate manager.
- IMPORTANT DETAILS: Obtain a report from the repairer confirming the issues surrounding the claim.
- IMPORTANT DETAILS: Ensure invoices, reports and or quotations stipulate the size of the damaged motor (in kilowatts).
- ATTACH: Tax invoice identifying the repairs and expense completed (if relevant) or at least one (1) quotation for the required repairs. Please note: the Insurer will obtain a comparison quote if required.
- Send or submit claim paper to Strata Management Group for lodging with the broker/insurer.
Large claims or assessor appointed claims
- Notify strata management group by telephone and/or email of issue.
- IMPORTANT INFORMATION: Ensure notification includes particulars of loss and supply all contact details of occupier, unit owner and/or caretaker / facilities manager.
- Send or submit claim paper to Strata Management Group for lodging with the broker/insurer.
- The insurer will advise if an assessor is required to be appointed.
- The assessor will contact strata management group with an update and contact details of direct point of contact.
- Strata Management Group will update the body corporate owner with an update of their claim thus far and provide the assessors contact details.